Service Center

 

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Users of the “Don: M-4 Highway toll segments can take advantage of the services offered by the Service Center, which include troubleshooting, maintenance, and repair of transponders.

Transponder troubleshooting can be performed at any Sales and Service Center located on the “Don” M-4 Highway (including Voronezh). To have your transponder back after troubleshooting and repair, you can either apply to where you left it or to any other Maintenance Shop or Sales and Service Center specified by the Applicant when delivering the device.

 

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If the transponder is under after-sales service (that is, less than 1 year of when you purchase your transponder), and in case no violation of the transponder storage and operation conditions* was identified during troubleshooting, the device will be fixed or replaced (if not repairable) free of charge. If replaced, a new PAN will be assigned to the device.

If the warranty period expired or the troubleshooting revealed that the Applicant had violated the transponder storage and operation conditions*, repairs shall be performed at the expense of the Applicant, while a non-repairable transponder shall be returned to the Applicant.

The transponder storage and operation conditions are given in the User Manual enclosed with the transponder.

To troubleshoot/repar your transponder, apply to the Sales and Service Centers as follows:

  • 51 km, “Don” M-4 Highway, Moscow Region (direction: from Moscow).
    Business hours: 7 a.m. to 11 p.m, Monday to Sunday.
  • 71 km, “Don” M-4 Highway, Moscow Region (direction: to Moscow).
    Business hours: 7 a.m. to 11 p.m, Monday to Sunday.
  • 227 km, “Don” M-4 Highway, Tula Region
    Business hours: 9 a.m. to 9 p.m, Monday to Sunday.
  • 322 km, “Don” M-4 Highway, Tula Region
    Business hours: 9 a.m. to 9 p.m, Monday to Sunday.
  • 339 km, “Don” M-4 Highway, Lipetsk Region
    Business hours: 9 a.m. to 9 p.m, Monday to Sunday.
  • 515 km, “Don” M-4 Highway, Voronezh Region
    Business hours: 9 a.m. to 9 p.m, Monday to Sunday.
  • 545 km, “Don” M-4 Highway, Voronezh Region
    Business hours: 9 a.m. to 9 p.m, Monday to Sunday.
  • 620 km, “Don” M-4 Highway, Voronezh Region
    Business hours: 9 a.m. to 9 p.m, Monday to Sunday.
  • “Plaza” Office Center in Voronezh.
    Business hours: 9 a.m. to 9 p.m, Monday to Sunday.

Service Center Price List:

Item Price, RUB **
Troubleshooting 50
Replacing transponder power elements, including the cost of components 350
Replacing a transmitter-receiver 550
Replacing a controller 700

 

* In accordance with the Regulation on Payments for Tolling Services on Toll Segments of Highways Transferred to the State Company “Russian Highways” for Trust Management using Bank Cards and Electronic Pass Devices:

7. Operation of Electronic Pass Devices

7.1. When using an Electronic Pass Device, the User shall be solely liable for any adverse consequences arising from the withdrawal of such Electronic Pass Device from his possession.

7.2. The Issuing Agent may block the User’s Electronic Pass Device when the Issuing Agent reveals any facts of making a copy of the Electronic Pass Device with similar details or in other cases established by the Issuing Agent and communicated to the User at the time of purchasing the Electronic Pass Device. The Electronic Pass Devices shall be unblocked at the Issuing Agent’s points of sale, provided that the Electronic Pass Device presented is the original one.

7.3. Should any faults be found in the Electronic Pass Device operation, the User may apply to the Issuing Agent’s points of sale with a written claim as to the malfunction of the Electronic Pass Device. The defective Electronic Pass Device shall be sent by the Agent to a specialized service center of the Electronic Pass Device supplier for examination. Should the malfunction be caused by the circumstances recognized by the specialized service center as a guarantee event, the Issuing Agent shall ensure warranty repairs or replace such an Electronic Pass Device with a similar one. Warranty repairs of the Electronic Pass Device shall be available during the guarantee period specified in the Transponder or CSC sales contract, technical passport or operation manual, provided the User observes the operating rules established by the manufacturer.

In other cases, the User shall make repairs at his own expense or purchase a new Electronic Pass Device following the general procedure provided for in Clause 4.1 hereof.

Replacing the transponder battery upon the expiration of the warranty period shall be carried out by the Issuing Agent, and an extra fee may be charged.

7.4. In case of losing his personalized CSC or Transponder, the User shall:
(a) promptly report the loss of a personalized CSC or Transponder by calling the information center. Blocking the personified CSC or Transponder shall be carried out given the User is identified, in accordance with the procedure provided for herein;
(b) leave a declaration of loss at the point of sale, containing the particulars of the personalized CSC or Transponder lost, along with an application for the purchase of a new personified CSC/new Transponder. Purchasing a new personalized CSC/new transponder shall be performed according to the standard procedure.

7.5. Should a new personalized CSC be issued or a new Transponder be purchased, the funds on the User's personal account, assigned to the previous personalized CSC or Transponder, may be assigned to the new personalized CSC or Transponder.

7.6. If a non-personalized CSC is lost by the User or damaged, such a non-personalized CSC is not subject to recovery, and the funds on its account will not be refunded to the User.

7.7 In order to maintain the operational properties of the Electronic Pass Device, the User is to follow the operation manual.

7.8 When using a CSC, it is also necessary to observe the following special operating conditions:

  • do not expose a CSC to mechanical stresses, that is, prevent it from bending along its longer side with a bend line of more than 20 mm and along its shorter side with a bend line of more than 15 mm, do not apply torsion forces with a torsion angle of more than 15°, keep it away from any sharp objects;
  • do not expose a CSC to temperatures above + 50 °C, and avoid its prolonged exposure to temperatures below -12 °C.

7.9. Should your CSC become faulty due to the non-compliance with the operating conditions specified in Clause 7.8 hereof, the User shall purchase a new BSC according to the standard procedure. A CSC in good repair is not subject to return.
 

** With regard to battery troubleshooting and replacement, the cost of services shall be determined based on the Service Center Price List valid at the date of delivery of the transponder to the Sales and Service Center for troubleshooting and repairing.

With regard to repairs not related with battery replacement, the cost of work shall be determined after the troubleshooting of the defective transponder and shall be pre-agreed upon with the Applicant. In this case, a Service Center representative shall call the Applicant or email him to the electronic address specified in the Application for Electronic Pass Device (Transponder) Troubleshooting to ask if he agrees with the scope and cost of transponder repair work.

Should the Applicant elect to waive repairs, the transponder shall be returned to the Applicant.